If you have any questions or want to talk with Ohlinda's team, we encourage you to write to us:
Opening time: Mon - Sat 8 am to 6 pm l 24 hours: online shop
Check our measurement table that is described in each product. You can compare our measurements with the clothes you own and find your Ohlinda size.
Underwear, such as bikinis, bathing suits and swimming trunks are not able to be exchanged for hygenic reasons. Therefore, our recommendation is that you follow the measurement table in each product to get the size of these pieces correct.
Your payment will be reviewed and once approved, you will receive an email with confirmation within 3 business days. If you have not received confirmation within this period, please contact us at firstname.lastname@example.org.
Orders for which payment is not made on time are automatically cancelled. If the payment has already been processed and you have withdrawn from your purchase, you have 24 hours to inform our office by email. Please email@example.com. We will refund your order as described in the Exchange & Returns tab.
You can track your order in the customer area.
Don't worry. Your order is being picked and packed by our team. As soon as it is dispatched, you will receive a notice in your email.
If you have not received your order after the maximum delivery time, please contact us at firstname.lastname@example.org.
We do not ship partial orders unless communicated in advance via email. If your order is missing an item or you received something incorrectly, please contact us at email@example.com.
You can request a new password on your account login page. The data will be sent to the registered email.
Once your return order arrives at our office, it will be reviewed and if everything is ok, your exchange will be shipped within 72 hours.
The online store system is updated with all products that are available in stock.
Yes! We ship to all continents.
One to four business days after order approval. Delivery time varies depending on the location and shipping service chosen, depending on the Shipping and Delivery item.
We do not do replacement parts.
Return and exchange
Ohlinda recommends washing all clothes as delicate and not mixing colors during the wash. Bikinis, bathing suits and swimming trunks are recommended to be hand washed. Try not to use bleach so as not to change the colors of the pieces and follow the recommendations contained on the labels. Hand wash in cold water with an extra-gentle wash. Gently squeeze out excess water and lay flat to dry in shade. Lotion, sunscreen, oil and chlorine can cause discoloration of this item; this is not a manufacturing defect. Please follow care instructions to keep your swimwear in the best condition.
We carry out our deliveries using several different carriers throughout Canada.
You will be able to check which delivery and delivery options are available in your shopping bag by entering the zip code where you want your purchase to be delivered. Delivery time varies depending on the location and option chosen at the time of purchase.
$25.90 - Shipping all over Canada
We ship your order within 1-4 business days after confirming your purchase for your chosen service.
Standard or express shipping will extend the estimated shipping time as provided by Canada Post and UPS/Fedex during the checkout process.
FREE SHIPPING in Canada on orders over $250, before tax.
Shipping will be via Canada Post Expedited Service.
$ INSERT VALUE
Express Shipping 1-3 days* Delivery services available with Canada Post and UPS/Fedex/CANPAR are available at checkout.
Please note that delivery standards are for items shipped between most major urban centers and depend on origin and destination, remote areas may take additional days. Delivery defaults to business days, not calendar days. Some delays may occur due to weather conditions or high volume.
ATTENTION TO ALL DELIVERY OPTIONS
- The deadline for delivery of the order starts to be considered from the payment authorized by the means used.
- It is not possible to schedule a date and time for deliveries.
- Orders placed on Saturdays, Sundays or holidays will be dispatched within 2 business days after payment confirmation.
How does Ohlinda's exchange policy work?
Ohlinda wants you to be satisfied with your purchase or else you can exchange it without any problems.
To ensure satisfaction and maintain transparency and respect for our customers, we created our exchange and return policy based on Canadian law.
Check the rules below:
1) We offer a 14 day return option if you are not satisfied with the product or it is not the size you want.
2) Beachwear items are NOT included in the exchange policy, for reasons of intimate hygiene.
3) To request the exchange or return of products (with the exception of beachwear), inform the order number, email and reason by email INSERT ADDRESS. We will contact you within 72 hours of receiving your message.
4) If the exchange request is approved, you will receive the Reverse Logistics code in your email. With it you make the post free of charge. The product must be well packaged and with the declaration of contents or the Invoice, to post the product. The shipping cost is borne by the customer. As soon as the product arrives in our stock, we will send the coupon with the corresponding credit or refund the amount paid for the product (according to the request).
5) The pieces will only be accepted if returned intact, that is, without being washed and used, without stains, without odors and without alterations made by the customer. We reserve the right to charge a maximum of 25% extra fee on the value of the product if any of the products are returned without original packaging and/or not in original condition.
6) We advise customers to check their purchase carefully upon receipt, before removing any tags and discarding the original packaging.
7) Upon receiving your purchase, please check: - If Ohlinda's packaging is open or damaged - Damaged product - Product not in accordance with the order.
8) If Ohlinda understands that the returned product does not meet the criteria necessary for the exchange or return mentioned above, the site is exempt from accepting the return or making the exchange. Ohlinda can then resend the product to the customer, accompanied by a justification of the reason for the refusal.
9) In case of exchange of goods purchased during a promotion, the credit value will be exactly the amount paid by the customer for the product.
We want you to be happy and satisfied with our products and services.
Check our website often to see our great deals.