How does Ohlinda's exchange policy work? Ohlinda wants you to be satisfied with your purchase or else you can exchange it without any problems. To ensure satisfaction and maintain transparency and respect for our customers, we created our exchange and return policy based on Canadian law. Check the rules below:

1) We offer a 14 day return option if you are not satisfied with the product or it is not the size you want.

2) Beachwear items are NOT included in the exchange policy, for reasons of intimate hygiene.

3) To request the exchange or return of products (with the exception of beachwear), inform the order number, email and reason by email INSERT ADDRESS. We will contact you within 72 hours of receiving your message.

4) If the exchange request is approved, you will receive the Reverse Logistics code in your email. With it you make the post free of charge. The product must be well packaged and with the declaration of contents or the Invoice, to post the product. The shipping cost is borne by the customer. As soon as the product arrives in our stock, we will send the coupon with the corresponding credit or refund the amount paid for the product (according to the request).

5) The pieces will only be accepted if returned intact, that is, without being washed and used, without stains, without odors and without alterations made by the customer. We reserve the right to charge a maximum of 25% extra fee on the value of the product if any of the products are returned without original packaging and/or not in original condition.

6) We advise customers to check their purchase carefully upon receipt, before removing any tags and discarding the original packaging.

7) Upon receiving your purchase, please check: - If Ohlinda's packaging is open or damaged - Damaged product - Product not in accordance with the order.

8) If Ohlinda understands that the returned product does not meet the criteria necessary for the exchange or return mentioned above, the site is exempt from accepting the return or making the exchange. Ohlinda can then resend the product to the customer, accompanied by a justification of the reason for the refusal.

9) In case of exchange of goods purchased during a promotion, the credit value will be exactly the amount paid by the customer for the product.

We want you to be happy and satisfied with our products and services.

Check our website often to see our great deals.

Ohlinda team